INQUIRIES ARE ANSWERED IN THE ORDER THEY ARE RECEIVED. PLEASE BE AS DESCRIPTIVE AS POSSIBLE, AS THIS WILL EXPEDITE YOUR INQUIRY FASTER.
If your item just arrived damaged, or you have had it for some time and it became defective, this form is the place to start to achieve resolution.
* Here's a checklist of things you will need to have ready while making an inquiry:
For warranty claims and/or technical issues on your OVICX products, please refer to our warranty details page to ensure your item meets the required qualifications of your item.
A ‘Proof Of Purchase’ (order receipt) will be needed when inquiring for warranty services or parts requests. This can be a screenshot of your online purchase, or a scanned copy of a physical receipt. A proof of purchase MUST contain:
Order#
Item/ Model #
Shipping Address
Date of Sale
Date of Shipment
Have your product Serial # handy (found on a sticker on the base of your product).
Have your product Model # handy (found on the base of your product, and/or on your proof of purchase receipt)
When inquiring for specific replacement parts, have the part# and part description handy (found from the Product User Manual)
